Effective Date: 01-04-2023
This Refund & Cancellation Policy (“Policy”) forms an integral part of the Terms and Conditions of drkarishmaahuja.com (“Website”). By accessing, purchasing, or using any services or products available on this Website, you (“User”, “you”, or “your”) agree to be bound by this Policy.
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1. Scope and Applicability
• This Policy applies to all purchases made through drkarishmaahuja.com, including:
• Digital products (courses, eBooks, downloadable content)
• One-to-one sessions (informational / educational services)
• Physical merchandise
• This Policy shall be read in conjunction with our Terms and Conditions and Privacy Policy
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2. Digital Products (Courses & eBooks)
2.1 Online Courses
• Upon successful payment and grant of access, the course shall be deemed delivered and consumed
• All course purchases are:
• Non-refundable
• Non-transferable
• Refund requests shall be considered only in the following cases:
• Duplicate payment
• Verified technical error attributable to the Website preventing access
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2.2 eBooks / Downloadable Content
• All digital downloads are deemed delivered upon successful purchase and access
• Such products are:
• Non-refundable
• Non-returnable
• In case of access-related issues:
• The User shall be entitled to support and re-delivery, but not a refund
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3. One-to-One Sessions (Informational / Educational Services)
3.1 Nature of Services
• All sessions provided are informational and educational in nature only
• No guarantees, outcomes, or results are assured
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3.2 Cancellation by User
• Cancellation requests must be made at least 24 hours prior to the scheduled session
• Eligible remedies include:
• One-time rescheduling, OR
• Refund (at the sole discretion of the Website)
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3.3 Late Cancellation
• Cancellations made less than 24 hours prior to the scheduled session:
• Shall be treated as non-refundable
• Rescheduling may be permitted at sole discretion
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3.4 No-Show
• Failure to attend a scheduled session without prior notice shall be deemed a “No-Show”
• In such cases:
• No refund shall be issued
• No rescheduling shall be provided
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3.5 Cancellation by Website
• In the event of cancellation by the Website due to unforeseen circumstances:
• The User shall be entitled to:
• A full refund, OR
• Option to reschedule
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4. Physical Products (Merchandise)
4.1 Returns
• Returns shall be accepted within 7 (seven) days from the date of delivery
• Returned products must be:
• Unused
• In original packaging
• In resalable condition
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4.2 Non-Returnable Items
• The following shall not be eligible for return:
• Used or damaged products not attributable to the Website
• Products returned without original packaging
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4.3 Damaged / Incorrect Products
• Any claim regarding damaged or incorrect products must be raised within 48 hours of delivery
• The User must provide:
• Valid photographic and/or video evidence
• Upon verification, the User shall be eligible for:
• Replacement, OR
• Refund
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4.4 Refund Timeline
• Approved refunds shall be processed within 7–10 business days
• Refunds shall be subject to verification and inspection
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5. Duplicate Payments and Technical Errors
• In the event of:
• Duplicate transactions
• Failed transactions where payment is debited
• The User shall be entitled to a full refund
• Refunds shall be processed within 5–10 business days
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6. Mode of Refund
• Refunds shall be credited to the original payment method used at the time of transaction
• The Website reserves the right to deduct:
• Applicable payment gateway charges
• Any third-party processing fees, where applicable
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7. Shipping and Handling
• Shipping charges, if any, are non-refundable
• Return shipping costs shall be borne by the User, except where:
• The return is due to an error attributable to the Website
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8. Limitation of Liability
• To the maximum extent permitted under applicable law, drkarishmaahuja.com shall not be liable for:
• Any indirect, incidental, or consequential damages
• Loss of data, loss of opportunity, or loss of profits
• Liability, if any, shall be limited to the amount paid by the User for the specific product or service
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9. Governing Law and Jurisdiction
• This Policy shall be governed by and construed in accordance with the laws of India
• Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra
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10. Grievance Redressal
In accordance with applicable laws, including the Consumer Protection Act, 2019, Users may contact:
• Email: support@drkarishmaahuja.com
• Phone: +91 7718933244
• Website: https://drkarishmaahuja.com
We shall make reasonable efforts to address grievances within a reasonable timeframe.
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11. Policy Updates
• The Website reserves the right to modify or update this Policy at any time
• Continued use of the Website after such changes constitutes acceptance of the revised Policy
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12. Acceptance of Policy
• By proceeding with any transaction on drkarishmaahuja.com, the User:
• Confirms having read and understood this Policy
• Agrees to be legally bound by its terms
